FAQ'S

  • General questions about Charlies Stores

    Contact Us
    Please refer to our contact us page
    General Terms and Conditions
    Please refer to our terms and conditions page
    Privacy Policy
    Please refer to our privacy policy page
    Returns Policy
    Please refer to our delivery and returns page
    Visit our Stores
    Please refer to our store finder page
    Delivery Details
    Please refer to our delivery and returns page
    Working for us
    to register your interest or to apply for post in a store or online, please send your CV and a covering letter to: humanresources@charlies.uk.com. Please indicate clearly the name of the store you are interested in.
  • Help with your order

    I have not received my order
    Please refer to our contact us page
    Can I order over the phone?
    We are happy to take orders over the telephone which are under the value of £100, orders over this value will need to be placed through the website due to security reasons. Please call us between 08.30 and 17.30 Monday to Friday, and from 08.30 to 12.30 on Saturdays. Alternatively, send us an email and we will call you back at your convenience. Please note that we may require you to provide additional security information.
    Can I place an order by email?
    Please do not send us your credit card details by email. Contact us here and we will call you to discuss payment methods.
    How do you deliver large items?
    Bulky items like wood burning stoves, barbecues, garden furniture and any oversized items generally require a specialized delivery service. The delivery of these items normally takes place on a 48-72 hours service for addresses on the UK Mainland. Delivery of these items will take place Monday to Friday between 8.00am - 6.00pm. Saturday deliveries are available at an extra charge. Our carrier will contact you to co-ordinate a convenient day for delivery. The delivery driver will not be able to carry the goods up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside
  • Your Account

    I have forgotten my password
    Please reset your password by going to this page reset password.
    View my order history
    Please login to your account area to view your order history.
  • I want to return an item

    I want to return an item
    Please refer to our terms and conditions page
    Can I return faulty goods over 12 months old?
    If you have a problem with your goods after 12 months, please contact the manufacturer directly. If you cannot find their details, please contact us and we'll do what we can to assist.
Do you still have a question? If so, please click here to contact us
Need Some Help? Call us on 0345 077 0708 or Email Us

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